Turn Missed Calls into Booked Appointments

Yes! InDesk receptionists can handle enquiries during busy periods and after-hours, ensuring you never miss a patient enquiry or booking opportunity.

Our receptionists operate Mon - Fri (8:00am - 7:00pm) and Sat (9:00am - 4:00pm). Any calls or messages received outside of these hours are returned first thing the next morning, so your patients always get a prompt response.

Not at all! InDesk receptionists seamlessly integrate with your existing booking system. Whether you're using popular platforms like Pabau, Dentally, Fresha, Aesthetic Nurse Software, Phorest, Ovatu, WellnessLiving, Treatwell, Vagaro, Timely, Calendly or Google Calendar our team is already familiar with a wide range of systems.

And if your platform isn’t listed, don’t worry, our team is always learning new cloud software booking systems to provide the best support.

At InDesk, we take your clinic’s and patient data security seriously, demonstrating our commitment to EU and UK GDPR. All communication is handled professionally, using encrypted channels and controlled access. Our receptionists receive privacy training.

Additionally, we provide a built-in secured line for collecting credit card details, ensuring payments are processed safely and compliant with PCI standards.

Our onboarding process is simple yet thorough, tailored to your clinic’s needs. We’ll set up onboarding meetings where you’ll provide access to your booking system and share details on treatments, pricing, practitioners, and policies.

Your dedicated Account Manager will oversee everything, ensuring a smooth setup so your receptionists are fully prepared to represent your clinic professionally from day one.

At InDesk, we ensure that there’s always a backup receptionist available to cover for any absences. This way, your clinic remains fully supported, and patients receive consistent service without interruption.

With the InDesk Go app, you get live visibility of all handled patients and interactions in real-time. You can track calls, messages, and bookings as they happen. Additionally, the app allows you to export reports with detailed statuses of handled patients for further analysis.

For clinics on Growth and Scale plans, we can also provide custom reporting upon request, tailored to your specific needs.

Yes! You can book a live demo to see InDesk in action and explore the platform. We also provide videos and sample call recordings so you can hear how our receptionists handle patient interactions professionally. Let us know when you'd like to schedule a demo!

Whether you're a single practitioner or managing a multi-location clinic, we have pricing plans to suit your needs.

Not sure which plan fits best? We’re here to help! Contact us, and we’ll recommend the ideal option based on your clinic’s capacity and goals. Plus, you can change your plan anytime to match the flow of patients as your clinic grows.

There is no minimum contract duration - you can cancel anytime with just one month’s notice. We believe in flexibility and transparency, so there are no hidden commitments.

However, we recommend staying for at least six months to fully appreciate the impact of InDesk. The benefits - such as smoother workflows, increased appointments, and improved profitability - become more evident over time. This period also allows for refining processes and ensuring a seamless collaboration.

You can conveniently pay for InDesk via credit card or direct debit. Payments are processed securely through Stripe or GoCardless and collected automatically each month on an agreed date, ensuring a seamless and hassle-free experience.