Turn Missed Calls into Booked Appointments
Check out the pricing options for our receptionist service. We offer three flexible tiers to suit the needs of clinics of all sizes:
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GBP
EUR
STARTER
Designed for solo practitioners. Perfect if you’re just starting out or managing a smaller patient base.
£300
/month
Management of
50 patients per month.
50 patients per month.
Additional Patients:
£5 / patient beyond the included 50.
£5 / patient beyond the included 50.
Contact us!
Growth
Medium clinics or multi-location practices, handling a steady flow of patients.
£550
/month
Management of
200 patients per month.
200 patients per month.
Additional Patients:
£4 / patient beyond the included 200.
£4 / patient beyond the included 200.
Contact us!
Scale
Large clinics or group practices, managing high patient volumes.
£900
/month
Management of
500 patients per month.
500 patients per month.
Additional Patients:
£3 / patient beyond the included 500.
£3 / patient beyond the included 500.
Contact us!
With InDesk, there’s always someone to pick up the phone!
Each tier is based on the number of handled patients(patients or potential patients) in a calendar month. You only pay for the value we deliver, ensuring a transparent and scalable solution for your clinic.
What’s Included in All Packages
No matter which tier you choose, every package comes with the following comprehensive services to support your clinic:
All Communication Channels Managed:
Incoming and outgoing phone calls
Answering WhatsApp and SMS messages
Responding to emails and contact forms
Appointment Management:
Appointments booked directly into your booking system
Handling rescheduling and cancellations
Appointment reminders to reduce no-shows
Payment and Form Support:
Taking deposits or sending payment links
Sending consent forms and other necessary documentation
Comprehensive Coverage:
62 hours/week:
Mon-Fri 8:00am - 7:00pm and Sat 9:00am - 4:00pm, ensuring your patients are always attended to during key hours.
Mon-Fri 8:00am - 7:00pm and Sat 9:00am - 4:00pm, ensuring your patients are always attended to during key hours.
Multi-Location Management:
Seamless support for clinics with multiple locations
InDesk Go App:
Live visibility of all handled patients and interactions in real-time
Dedicated Support:
A receptionist team trained specifically for your clinic to provide a tailored experience for your patients (with the option for clinics to contribute to the training)
A dedicated Customer Account Manager, always available to assist and answer your questions
All tiers ensure your clinic operates efficiently while providing exceptional care to your patients.
Our standard packages are designed to work with a single booking system. If your clinic uses multiple booking systems in parallel, we can accommodate this for an additional fee.
This model ensures fairness and transparency while reflecting the value we provide in managing patient interactions efficiently.
What is a "Handled Patient"?
A handled patient is defined as a unique individual - a new, existing or potential patient - who interacts with our receptionist team within a calendar month.
This definition applies regardless of the number of interactions or communication methods used.
Unique individuals only
Each patient is counted once per calendar month, no matter how many times they contact us or we contact them. For example, if we assist a patient 10 times to book or reschedule their appointments within a calendar month, they are counted as one handled patient.
Includes potential patients
Inquiries about your treatments, services, prices or practitioners, even if they don’t lead to a booking, are included as handled patients.
Excludes irrelevant interactions
We do not count spam inquiries, sales pitches, or other irrelevant contacts (e.g., suppliers or vendors).
Not sure which plan is right for you?
Get in touch today. Pricing, plans, how InDesk Receptionists operate and more – our specialists are ready to answer all your questions.
Additional Service: Outreach Campaigns
We offer custom outreach campaigns as an optional add-on to any of our packages. Please note that this service is not available as a standalone offering.
Our campaigns are tailored to your specific needs and goals, and are billed separately based on: the type of leads (e.g., age, warm engagement, or cold prospecting), the complexity of the campaign and the agreed number of attempts, and the volume of leads being targeted.
Attract New Prospects with InDesk
Whether you’re re-engaging existing patients or reaching out to new prospects, this add-on guarantees effective and results-driven outreach as part of your InDesk partnership.
Important:
A number of patients handled included in your standard package cannot be used for outreach campaigns. This ensures a clear distinction between standard patient management and targeted outreach initiatives.