"Very bespoke, very personal service (...) This is something that in our industry is very important. So far, excellent.
Nikolas:
So Anna, thank you for being our client for some time now, working with the InDesk Aesthetic Receptionists. I would like to ask you, what were the struggles you had before starting working with InDesk?
Anna Camilleri:
Hi Nikolas, thank you for having me on board. Just before summer holidays I was really panicking because I had 2 receptionists, one of them had already holiday booked to which I was prepared for but what I was not prepared for that the other receptionist was off sick due to Covid. We’re heavily booked Monday to Saturday, and I was juggling all this, all the enquiries, cancellations, rescheduling the clients, so as a clinic director and the CEO I had to drop all my life aside just to be able to answer those calls, to reschedule the clients. I was lucky in a sense that you guys came at the right time and just came on board to help and saved the day.
Nikolas:
That's great to hear that we were able to help you. Do you have any direct feedback from your customers?
Anna Camilleri:
Generally a really good response because what is the key in our business, is for every enquiry to be answered, just to have a human, not the voicemail, not endlessly leaving messages and then clients are waiting for us to respond without any communication. I think this is a very important service for any reputable clinic, serious business.
Nikolas:
And about the receptionists. How do you feel about their flexibility to follow your requirements and guidelines for your clinic?
Anna Camilleri:
I’m quite happy with that. What is one of your key ingredients, and I think that will make you extremely successful in this industry, is your flexibility and your communication skills. I'm so grateful that I’m working closely with your members of the team with the team leaders, with Adrianna. The key is your flexibility and that communication that I highly appreciate and those business meetings. Very bespoke, very personal service, even though it is a business. This is something that in our industry is very prominent. So far, excellent.
Nikolas:
Thank you very much, Anna, I appreciate your time for this conversation.
Mayfair Medispa is a private Medical, Aesthetic, and Cosmetic Surgery Clinic set up by Harley Street Cosmetic Surgery Coach and Clinical Therapist. The clinic provides a wide range of aesthetic treatments and non-invasive makeovers, combined with excellent patient care and the latest technological advancements.
Challenges and Solutions:
"[Before InDesk] I had to drop everything to answer those calls. I could never switch off from work. I was lucky you guys came at the right time to help and saved the day."
The InDesk agent team improve the work-life balance of medical aesthetic practitioners.
"What is key in our business, is for every enquiry to be answered by a human, not voicemail. It is much better than clients leaving endless messages and then waiting for us to respond."
With our Receptionists, no enquiry is left unanswered!
"Very bespoke, very personal service, even though it is a business. This is something that in our industry is very important. So far, excellent."
The InDesk agent team tailor their service to the specific requirements of each clinic.
Let me show you how we can support your clinic!
Patricia | Business Development Manager
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